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T<span style="margin:0px" class="ContentPasted0">o: Faculty, Staff</span></p>
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On behalf of <span style="color: rgb(32, 31, 30); font-family: Calibri, sans-serif; font-size: 11pt;">Nathalia</span><span class="ContentPasted0" style="color: rgb(32, 31, 30); font-family: Calibri, sans-serif; font-size: 11pt;"> </span><span class="ContentPasted0" style="font-family: Calibri, sans-serif; font-size: 11pt; color: black !important;">Holtzman,
Interim Associate Provost for Innovation and Student Success:</span></p>
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<span lang="en" style="border:1pt none windowtext;margin:0px;color:rgb(32, 31, 30) !important" class="ContentPasted0">Worried about one of your students? Are they missing essential assignments? Are they struggling to pass tests? Reaching out to and working
with students directly is ideal, but if you want additional direct messaging to lead them to use the free academic support resources on campus, use the QC Navigate Alert tool.</span></p>
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<span lang="en" style="border:1pt none windowtext;margin:0px;color:rgb(32, 31, 30) !important" class="ContentPasted0">Initiating a Navigate Alert on your students pings the QC Learning Commons, who then reach out to the student to let them know you are concerned
and offers to connect them with free academic support services.</span></p>
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<b><span lang="en" style="border:1pt none windowtext;margin:0px;color:black !important" class="ContentPasted0">Alerts available on Navigate:</span></b><span style="border:1pt none windowtext;margin:0px;color:black !important" class="ContentPasted0"> </span></p>
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<span lang="en" style="border:1pt none windowtext;font-size:11pt;margin:0px" class="ContentPasted0">Missing Essential Assignments</span><span style="border:1pt none windowtext;font-size:11pt;margin:0px" class="ContentPasted0"> </span></li><li style="font-size:12pt;font-family:Calibri, sans-serif;margin:0px;color:black !important;background-color:white !important">
<span lang="en" style="border:1pt none windowtext;font-size:11pt;margin:0px" class="ContentPasted0">Needs Academic Support</span><span style="border:1pt none windowtext;font-size:11pt;margin:0px" class="ContentPasted0"> </span></li></ul>
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<b><span lang="en" style="border:1pt none windowtext;margin:0px;color:black !important" class="ContentPasted0">What happens when you open an alert?</span></b><span style="border:1pt none windowtext;margin:0px;color:black !important" class="ContentPasted0"> </span></p>
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<span style="border:1pt none windowtext;font-size:11pt;margin:0px" class="ContentPasted0">Your s</span><span lang="en" style="border:1pt none windowtext;font-size:11pt;margin:0px" class="ContentPasted0">tudent gets an automated email indicating that an alert
was issued by an instructor, with information about accessing academic support.</span><span style="border:1pt none windowtext;font-size:11pt;margin:0px" class="ContentPasted0"> </span></li><li style="font-size:12pt;font-family:Calibri, sans-serif;margin:0px;color:black !important;background-color:white !important">
<span lang="en" style="border:1pt none windowtext;font-size:11pt;margin:0px" class="ContentPasted0">1-3 days later, the student gets an email and a text from the QC Keep Learning office, notifying the student to email you (messaging includes your QC email address)
and reinforcing that free academic support services are available. </span><span style="border:1pt none windowtext;font-size:11pt;margin:0px" class="ContentPasted0"> </span></li></ul>
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<b><span lang="en" style="border:1pt none windowtext;margin:0px;color:black !important" class="ContentPasted0">How to submit an alert:</span></b></p>
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<span lang="en" style="border:1pt none windowtext;font-size:11pt;margin:0px" class="ContentPasted0">Login to QC Navigate at<span style="margin:0px;background-color:white !important" class="ContentPasted0"> </span></span><span style="margin:0px;color:windowtext !important"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__nam02.safelinks.protection.outlook.com_-3Furl-3Dhttps-253A-252F-252Fqc-2Dcuny.campus.eab.com-252F-26data-3D05-257C01-257CJean.Kelly-2540qc.cuny.edu-257C486a0cd979c34d87d7a408daa23be9a2-257C6f60f0b35f064e099715989dba8cc7d8-257C0-257C0-257C638000675448405888-257CUnknown-257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0-253D-257C3000-257C-257C-257C-26sdata-3Dl2D1OjOnIlArKuBqYjM5z-252BuTKc-252BOhPTgVwxVeTSjpaw-253D-26reserved-3D0&d=DwMF-g&c=mRWFL96tuqj9V0Jjj4h40ddo0XsmttALwKjAEOCyUjY&r=RyEweURvbYUoTGE--y3PxRGQneh9fnQcKfaED7PiUeI&m=Z_CefKCsHhbQZqsS4cOCAEOT4VNRrsN49YZU8p61l_1XBPTZSyqvshFE-Bw7OXu_&s=ns-E6q85vqAUePplWAKmSWVZnJf-uUM-EwaStHcVimM&e=" target="_blank" rel="noopener noreferrer" data-auth="Verified" shash="a6BrzOlR7fjBSSwZ2JnE23yPmOT5Y2PRL7RWeHT8/rKIQ4b54EhIdPYEZ739F3qeKKM7XZjXEfrNNhwB3ayhnD8JCBs+ykfemZAcnjx5fnQyL9SZ+N0lSkWyDyMKfmbJ964WghkNp6LyPxQoK28/ipgnipDIfZpdTF3YHCCAw3c=" title="Original URL: https://qc-cuny.campus.eab.com/. Click or tap if you trust this link." data-linkindex="0" style="margin:0px" class="ContentPasted0"><span lang="en" style="border:1pt none windowtext;margin:0px">https://qc-cuny.campus.eab.com</span></a></span><span lang="en" style="border:1pt none windowtext;font-size:11pt;margin:0px" class="ContentPasted0">,
using your CUNYfirst credentials.</span></li><li style="font-size:12pt;font-family:Calibri, sans-serif;margin:0px;color:black !important;background-color:white !important">
<span style="border:1pt none windowtext;font-size:11pt;margin:0px" class="ContentPasted0">Ensure that you’ve landed on the “Professor Home” page. Otherwise use the toggle button to switch from “Staff Home” to “Professor Home."</span></li><li style="font-size:12pt;font-family:Calibri, sans-serif;margin:0px;color:black !important;background-color:white !important">
<span style="border:1pt none windowtext;font-size:11pt;margin:0px" class="ContentPasted0">Under the “Students in My Courses” section, click on the hyperlink for the student for whom you wish to issue an alert.</span></li><li style="font-size:12pt;font-family:Calibri, sans-serif;margin:0px;color:black !important;background-color:white !important">
<span lang="en" style="border:1pt none windowtext;font-size:11pt;margin:0px;color:rgb(32, 31, 30) !important" class="ContentPasted0">On the right side of the screen, under the “Staff Alert” section, click on “Issue an Alert;” this will open a pop-up.</span></li><li style="font-size:12pt;font-family:Calibri, sans-serif;margin:0px;color:black !important;background-color:white !important">
<span lang="en" style="border:1pt none windowtext;font-size:11pt;margin:0px;color:rgb(32, 31, 30) !important" class="ContentPasted0">Select the reason you believe the student needs assistance.</span><span style="border:1pt none windowtext;font-size:11pt;margin:0px;color:rgb(32, 31, 30) !important" class="ContentPasted0"> </span></li><li style="font-size:12pt;font-family:Calibri, sans-serif;margin:0px;color:black !important;background-color:white !important">
<span lang="en" style="border:1pt none windowtext;font-size:11pt;margin:0px;color:rgb(32, 31, 30) !important" class="ContentPasted0">Select the class associated with this alert.</span><span style="border:1pt none windowtext;font-size:11pt;margin:0px;color:rgb(32, 31, 30) !important" class="ContentPasted0"> </span><span lang="en" style="border:1pt none windowtext;font-size:11pt;margin:0px;color:rgb(32, 31, 30) !important" class="ContentPasted0">Enter
any additional information you think may be useful to us (this is optional).</span><span style="border:1pt none windowtext;font-size:11pt;margin:0px;color:rgb(32, 31, 30) !important" class="ContentPasted0"> </span></li><li style="font-size:12pt;font-family:Calibri, sans-serif;margin:0px;color:black !important;background-color:white !important">
<span lang="en" style="border:1pt none windowtext;font-size:11pt;margin:0px;color:rgb(32, 31, 30) !important" class="ContentPasted0">Click “Submit.”</span><span style="border:1pt none windowtext;font-size:11pt;margin:0px;color:rgb(32, 31, 30) !important" class="ContentPasted0"> </span></li></ul>
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<b><span lang="en" style="border:1pt none windowtext;margin:0px;color:black !important" class="ContentPasted0">How to keep track of the resolution:</span><span style="border:1pt none windowtext;margin:0px;color:black !important" class="ContentPasted0"> </span></b></p>
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<span lang="en" style="border:1pt none windowtext;font-size:11pt;margin:0px" class="ContentPasted0">To view the case and track its progress, click on the “Cases” icon in the left navigation menu at<span style="margin:0px" class="ContentPasted0"> </span></span><span style="margin:0px;color:windowtext !important"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__nam02.safelinks.protection.outlook.com_-3Furl-3Dhttps-253A-252F-252Fqc-2Dcuny.campus.eab.com-252Fcases-26data-3D05-257C01-257CJean.Kelly-2540qc.cuny.edu-257C486a0cd979c34d87d7a408daa23be9a2-257C6f60f0b35f064e099715989dba8cc7d8-257C0-257C0-257C638000675448405888-257CUnknown-257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0-253D-257C3000-257C-257C-257C-26sdata-3DE5CnnA6VvH-252FshVdnPM05WvqAdLL-252BZ7DnAgOkVckSTsk-253D-26reserved-3D0&d=DwMF-g&c=mRWFL96tuqj9V0Jjj4h40ddo0XsmttALwKjAEOCyUjY&r=RyEweURvbYUoTGE--y3PxRGQneh9fnQcKfaED7PiUeI&m=Z_CefKCsHhbQZqsS4cOCAEOT4VNRrsN49YZU8p61l_1XBPTZSyqvshFE-Bw7OXu_&s=yq_LcqokMhAZpp9RgjfL4rphRlNz08nWu1cEgo2mSFY&e=" target="_blank" rel="noopener noreferrer" data-auth="Verified" shash="ftT1izO9lapb0Y2++4eHgvQIzvO9w5BT5CRwTfuJbSXYK2B07kQK/U2Cihoa3t98tE66538zBOU/egxuw8MJu/dYHi/RT74RJtjHtoFj8WkMQdtB03HOTexy3/C1kkgnQQIw39D1plkoxLs7gchvHhWtzRKsp4qNbOx2MhX2398=" title="Original URL: https://qc-cuny.campus.eab.com/cases. Click or tap if you trust this link." data-linkindex="1" style="margin:0px" class="ContentPasted0"><span lang="en" style="border:1pt none windowtext;margin:0px">https://qc-cuny.campus.eab.com/cases</span></a></span><span lang="en" style="border:1pt none windowtext;font-size:11pt;margin:0px" class="ContentPasted0">.</span><span style="border:1pt none windowtext;font-size:11pt;margin:0px" class="ContentPasted0"> </span></li></ul>
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<span style="font-size:15px;font-family:Calibri, Arial, Helvetica, sans-serif;margin:0px;background-color:rgb(255, 255, 255)"><span style="font-size:14.6667px;margin:0px" class="ContentPasted0"><b class="ContentPasted0">Questions:</b> </span><span style="font-size:14.6667px;margin:0px" class="ContentPasted0">Email
KeepLearning@qc.cuny.edu</span></span><br>
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