Hi all,

Please see below for a guide to IT resources at Queens College. You’ll find helpful information about setting up multifactor authentication, accessing email, downloading software, getting your ID card, utilizing a preferred name in CUNY systems, and more.

Best,

Emily

From: Troy Hahn <Troy.Hahn@qc.cuny.edu>
Date: Sunday, August 17, 2025 at 9:20 AM
Subject: 2025 Fall Semester: Start of Semester IT Student Guide

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Dear Queens College Students, new and returning!  

As the Fall 2025 semester approaches, here’s a revamped start-of-semester guide to help smooth your transition, whether you're a freshman or returning student. Dive in early, set up your accounts, get your QC QCard, tap into support services, and start your journey on the right foot!

Student Orientation : Queens College Service Desk

• Activating your CUNYfirst account : Queens College Service Desk

• Setting Up CUNY Login MFA : Queens College Service Desk

• Video Instructions: Setting Up CUNY Login MFA

• Signing into CUNYfirst : Queens College Service Desk

• Activating your Student Email (Qmail) and setting up MFA : Queens College Service Desk

• How to Sign into Qmail : Queens College Service Desk

• Activating AMS Account/Reset Your Password : Queens College Service Desk

• How to Submit a Q-Card Photo Online : Queens College Service Desk

• How can I access the Preferred Name form? : Queens College Service Desk

QCard Distribution: The QCard is the official Queens College ID.

• Permanent Location: I-Building, Room 200

• Temporary Location (Aug 25–29): Student Union Lower Level

• Upload your photo here or get one taken on site (Note: Online photo approvals take 24–48 hours.)

Brightspace LMS Transition: Students can receive assistance at the Student Union Lower Level and via Microsoft Teams. Helpful resources:

• Brightspace Login

• Brightspace Guide for Students

Student Printing at QC

• How do I use Pharos Mobile Printing? : Queens College Service Desk

• Mobile Printing Frequently Asked Questions : Queens College Service Desk

Office 365

• How to download Office 365 as a student : Queens College Service Desk

• How to Install Office 365 on an Android Device : Queens College Service Desk

• How to Install Office 365 Mail on an iOS Device : Queens College Service Desk

LinkedIn Learning

• Logging into Linked In Learning : Queens College Service Desk

• How to Use LinkedIn Learning (Navigating the site) : Queens College Service Desk

• Logging into LinkedIN Learning (Video) : Queens College Service Desk

ITS Service Desk (Tech Help):

• Location: I‑Building, Room 200

• Phone: 718‑997‑4444

• Email: support@qc.cuny.edu

• In-person Hours: Mon–Thu 9 AM–10 PM; Fri 9 AM–5 PM

• Online (Chat/Email): Mon–Thu 9 AM–10 PM; Fri until 9:30 PM

Several of you have reached out to me about potential student job opportunities within ITS, thank you for your interest! At the moment, we're not yet hiring for the new semester, but that doesn’t mean we won’t be. We’re just not ready to onboard a new group of student workers yet. I appreciate your patience please check back around with me mid-September for updates. Also, a quick reminder: you don’t need to be a computer science or tech major to apply. We welcome students from all majors and backgrounds so don’t let that hold you back!

I hope this helps a bit and if there is something I am missing yall will like or need information on please post here and I will update as I can!

We are ITS, and we are here to help.  

Troy J. Hahn 
Chief Information Officer
Queens College, City University of New York
E-Mail: troy@qc.cuny.edu

“You heard what you wanted to hear, believed what you wanted to believe.” – Obi Wan Kenobi